Storage Barking Terms and Conditions for Storage and Removal Services
These Terms and Conditions set out the basis on which Storage Barking provides storage, removal, collection, delivery, and related services within the United Kingdom. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the person, company, or organisation that requests or uses our services.
Services means any storage, removal, packing, loading, unloading, transportation, collection, delivery, or related services provided by Storage Barking.
Goods means the items and property that you ask us to handle, store, transport, or otherwise deal with as part of the Services.
Contract means the agreement between you and Storage Barking incorporating these Terms and Conditions and any written quotation or confirmation we issue.
2. Scope of Services
Storage Barking provides storage facilities and removal-related services, which may include local and regional collections and deliveries, packing assistance, loading and unloading at properties, and transport of Goods to and from our storage facilities or other agreed locations.
The specific Services to be provided, including vehicle type, storage unit size, and any additional labour, will be confirmed in writing as part of our booking confirmation or quotation. Any services not expressly agreed in writing are excluded.
3. Booking Process
You may request a quotation for Services by providing accurate details of the Goods, property access, locations, dates, and any specific requirements. Quotations are typically based on the information you provide and are subject to change if that information is inaccurate or incomplete.
A booking is not confirmed until we issue a written confirmation setting out the agreed Services, dates, and charges. We reserve the right to refuse or decline any booking at our discretion.
You are responsible for ensuring that all details in the booking confirmation are correct. If there are any errors or changes required, you must inform us as soon as possible and in any event before the Services commence. Changes may result in additional charges or alterations to the service schedule.
4. Quotations and Charges
Unless otherwise stated in writing, our quotations are estimates based on the information you supply and are valid for a limited period from the date of issue. Quotations do not include customs duties, tolls, parking fees, congestion charges, ferry charges, storage insurance, or any third-party fees unless expressly stated.
We reserve the right to amend our charges if:
1. The volume or nature of the Goods differs from the information originally provided.
2. Access to the property is significantly different from what was described or reasonably expected, including limitations on parking, stairs, lifts, or restricted entry.
3. The Services are delayed, extended, or otherwise affected by matters outside our reasonable control, such as waiting times caused by your actions or third parties.
4. Additional services are requested or required on the day, including additional labour, packing, or trips.
5. Payments
Unless otherwise agreed in writing, payment for Services is due in advance of the service date or in accordance with any invoice terms we provide.
We may request a deposit at the time of booking, which is non-refundable except as set out in the cancellation section below. The balance is typically due before Services commence or, for ongoing storage, on a recurring basis as stated in your storage agreement.
Failure to make payment when due may result in us refusing to carry out the Services, suspending access to storage units, or exercising a lien over your Goods as set out in these Terms and Conditions.
6. Late or Non-Payment
If you do not pay any sum due to us on time, we may charge interest on the overdue amount at a reasonable commercial rate, from the due date until the date of payment in full.
For storage clients, if payment is not received within the timescales specified in your storage agreement, we may restrict or deny access to the storage unit until the account is brought up to date. Continued non-payment may lead to further action, including the sale or disposal of Goods, as permitted under applicable law and as set out in your storage documentation.
7. Cancellations and Amendments
If you wish to cancel or amend a booking, you must notify us as soon as possible. The following cancellation charges may apply, unless otherwise stated in your quotation or confirmation:
1. More than 7 days before the service date: any deposit may be retained or partially retained to cover administrative costs.
2. Between 7 days and 48 hours before the service date: a reasonable percentage of the total quoted charges may be payable.
3. Less than 48 hours before the service date or on the day of service: up to 100 percent of the quoted charges may be payable.
Where amendments involve changes of date, time, or scope of Services, we will use reasonable efforts to accommodate them but cannot guarantee availability. Amendments may incur additional charges and may be treated as a cancellation and re-booking in some circumstances.
8. Client Responsibilities
You are responsible for ensuring that:
1. All information you provide is accurate and complete.
2. The Goods are properly packed and prepared for removal or storage, unless you have specifically requested and we have agreed to provide packing services.
3. You or an authorised representative is present at the collection and delivery addresses to oversee the Services and check that Goods are correctly handled.
4. Adequate access is available at the premises, including suitable parking arrangements and safe access routes for our vehicles and staff.
5. Any items that are fragile, valuable, or require special handling are clearly identified to us in advance.
9. Excluded and Prohibited Goods
You must not submit for storage or removal any Goods that are illegal, dangerous, explosive, corrosive, flammable, perishable, or otherwise unsuitable for general storage or transport. This includes, but is not limited to, gas cylinders, fuel, chemicals, paints, firearms, ammunition, illicit substances, living plants or animals, and any items that may present a health or safety risk.
We reserve the right to refuse to handle or store any Goods that we reasonably believe are prohibited, unsafe, or not in compliance with these Terms and Conditions or applicable law.
10. Waste and Environmental Regulations
Storage Barking is not a waste disposal service. You must not use our Services to dispose of waste or unwanted items in breach of waste and environmental regulations.
You are responsible for ensuring that any items you ask us to remove are lawful to transport and store, and that any waste materials are correctly identified. If you require legitimate disposal of items, this must be expressly agreed with us in advance as a separate service and may be subject to additional charges and specific conditions.
We will not accept hazardous waste or controlled waste unless we have specifically agreed to do so in writing and all regulatory requirements have been met. We may refuse to carry or store any items that we reasonably believe to be waste or that may contaminate other Goods or our premises.
If, as a result of your actions or omissions, we incur costs or liabilities relating to waste handling, environmental contamination, or breach of regulations, you agree to indemnify us for all reasonable losses, expenses, and charges incurred.
11. Storage Terms
Where we provide storage, you will be allocated a storage unit or space as agreed. You must not store prohibited items and must keep your unit or space secure and in good order.
Access to storage may be subject to our opening hours, security procedures, and identification checks. We reserve the right to change access arrangements for security, safety, or operational reasons, provided that we take reasonable steps to minimise disruption.
Storage fees are usually charged in advance on a recurring basis. If you wish to end your storage, you must provide any notice required under your storage agreement, remove all Goods, and leave the unit in a clean and tidy condition.
12. Our Liability
We will exercise reasonable care and skill in providing the Services. However, our liability to you is subject to the limitations set out in this section and elsewhere in these Terms and Conditions.
We are not liable for any loss or damage arising from:
1. Your failure to properly pack, secure, or label Goods, unless we have agreed to provide packing and have done so negligently.
2. The inherent characteristics or defects of the Goods, including wear and tear, leakage, or perishing.
3. Acts or omissions of third parties not under our direct control.
4. Events outside our reasonable control, including but not limited to adverse weather, traffic conditions, accidents, or industrial action.
5. Loss of profits, loss of business, loss of data, or any indirect or consequential loss, whether arising in contract, tort, or otherwise.
Our total liability for loss of or damage to Goods, whether arising from negligence, breach of contract, or otherwise, shall not exceed a reasonable limit based on a fair market valuation of the affected items, subject always to any exclusions or caps specified in your quotation or storage agreement. We may offer or require that you obtain appropriate insurance cover for Goods, which may be subject to separate terms and conditions.
13. Claims and Notification of Loss or Damage
You must inspect the Goods as soon as reasonably possible after completion of the Services or upon access to your storage unit. Any loss of or damage to Goods that you wish to claim must be notified to us in writing as soon as reasonably practicable and in any event within a reasonable time frame that allows us to investigate.
Failure to notify us promptly may adversely affect our ability to investigate and may result in a reduction or rejection of your claim where this causes prejudice to us.
14. Right of Lien and Sale of Goods
We have a right of lien over the Goods for all sums due and unpaid under the Contract. This means we may retain possession of the Goods until all outstanding amounts, including fees, interest, and costs, have been paid in full.
If any sum remains unpaid after reasonable notice, we may take steps to sell or dispose of some or all of the Goods to recover the outstanding amounts. We will account to you for any surplus proceeds after deducting all sums properly due to us, including costs of sale and administration, as permitted by law.
15. Health and Safety
You must comply with all health and safety instructions given by our staff while we are on your premises or you are on ours. You must not obstruct access routes, fire exits, or equipment, and you must take reasonable care to avoid accidents and damage to property.
We may suspend or modify Services if we consider that continuing would pose an unacceptable health or safety risk to our staff, contractors, or others, or would risk damage to property or Goods.
16. Personal Data
We may collect and process personal data about you in order to provide the Services, manage your account, comply with legal obligations, and for related administrative purposes. We will handle your personal data in accordance with applicable data protection laws and our privacy practices.
17. Termination
We may terminate the Contract or suspend Services with immediate effect if you commit a serious or persistent breach of these Terms and Conditions, including failure to pay sums when due, storage of prohibited items, or misuse of our premises.
On termination, all sums owing to us become immediately due, and you must promptly remove your Goods from our facilities unless we agree otherwise in writing. If you do not remove the Goods within a reasonable time, we may exercise our rights of lien and sale as described above.
18. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
You and Storage Barking agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, including non-contractual disputes or claims.
19. General Provisions
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed and the remaining provisions shall continue in full force and effect.
No waiver of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach. No failure or delay by either party in exercising any right or remedy shall constitute a waiver of that or any other right or remedy.
These Terms and Conditions, together with any written quotation or confirmation we issue, constitute the entire agreement between you and Storage Barking in relation to the Services and supersede any prior discussions, correspondence, or understandings.
