Storage Barking Accessibility Statement
Storage Barking is committed to providing an accessible and inclusive online experience for all users, including people with disabilities. This Accessibility Statement explains the steps we take to make our digital services easier to use, the standards we follow, and how you can contact us with accessibility requests or feedback.
Our Commitment to Accessibility
We aim to ensure that everyone can find information about accessible storage options in the Barking area and use our services without barriers. Our goal is to provide a website and digital content that aligns with recognised accessibility guidelines and supports a wide range of assistive technologies and user needs.
Standards and Guidelines
We strive to meet the Web Content Accessibility Guidelines version 2.1, Level AA. These guidelines are internationally recognised standards for making web content more accessible to people with visual, auditory, motor and cognitive disabilities. By working towards WCAG 2.1 AA compliance, we aim to ensure that our online information about storage in Barking is clear, perceivable, operable and understandable.
Screen-Reader Compatibility
Our website is designed to be compatible with modern screen-reader software so that users who are blind or visually impaired can access our information and services. We use meaningful headings, descriptive text for images where appropriate, and clear labels for form fields to help screen-reader users understand the purpose of each element on the page.
We also aim to ensure that important content is presented in a logical reading order. Where possible, we avoid conveying information using colour alone, and we use sufficient contrast between text and background so that content is easier to read for users with low vision or colour vision deficiencies.
Keyboard Navigation
Our website is designed to be navigable using only a keyboard, without requiring a mouse. Users should be able to move through interactive elements such as menus, buttons and form fields using the Tab, Shift plus Tab, Enter and arrow keys. We aim to provide a clear visual focus indicator so users can see which element is currently selected.
Forms and interactive features related to storage services in Barking are designed so that all functions can be accessed from the keyboard. We regularly test common user journeys to identify and fix any barriers that could affect keyboard-only users.
Ongoing Improvements
Accessibility is an ongoing process. We review our website content and features on a regular basis and make improvements as technology and standards evolve. When we introduce new pages, tools or services, we aim to design them with accessibility in mind from the start.
There may be some older content or third-party elements that are not fully accessible. Where this occurs, we work to offer alternative ways to access key information about our storage services in Barking, and we prioritise fixes based on user feedback and impact.
What We Are Working On
We are continually working to improve the accessibility of our website by refining heading structures, enhancing colour contrast where needed, and reviewing the clarity of link and button text. We are also working to simplify complex content so that information about accessible storage options in the Barking area is easier to understand for all users.
Feedback and Accessibility Requests
We welcome feedback about the accessibility of our website and services. If you experience any difficulty using our site, encounter a barrier when searching for storage in Barking, or need information in a different format, you can contact us by using our online contact form or by writing to our customer service team at our main office address.
When you contact us with an accessibility request, please include details such as the page or service you were using, the type of device and assistive technology you were using, and the nature of the problem. This information helps us investigate the issue and work towards a solution.
Response to Your Feedback
We take accessibility concerns seriously. We aim to review all feedback and accessibility requests and to respond within a reasonable time frame. Where possible, we will provide an alternative way to access the information you need while we work on a longer-term fix.
By continuing to improve accessibility, we hope to make Storage Barking a more inclusive service for everyone in the local community, including disabled customers, carers, and anyone who benefits from a more accessible online experience.
